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Privacy Policy

Through this website, personal data necessary for the management and maintenance of some of our services are collected.

We inform you that the website owner (data controller) complies with Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (hereinafter, LOPDGDD), EU Regulation 2016/679, General Data Protection Regulation (hereinafter, GDPR) and other current and applicable regulations at all times, ensuring the correct use and processing of the user’s personal data.

In accordance with Article 13 of the GDPR and Article 11 of the LOPDGDD, this Privacy Policy applies to the processing of personal data that PRODUCTES QUIMICS NATURALS SL (hereinafter, PROQUINAT) carries out as data controller, in relation to the data that users and/or clients (natural persons) provide as a result of requesting information and/or contracting the services and/or products that it provides and commercializes through this website, or collected in any of the sections of this page.

Identity of the data controller of your personal data

  • Data Controller: PRODUCTES QUIMICS NATURALS SL 
  • Trade Name: PROQUINAT 
  • NIF: B60896743 
  • Address: C/ LLEIDA, 1 (POL. IND. DE LA RIERA DE RIUDEMEIA) 
  • Email: CONTACTO@NATURCERA.COM

PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data will be used for the generic purpose of managing and controlling the commercial relationship established between the user and the data controller, and specifically for:

  • Managing full access and correct use of services and/or products by users.

  • To communicate with users in response to incidents, requests, comments, and questions made through the contact forms on our website (including emails and/or phone calls).

  • To provide, update, maintain, and protect the services and/or products offered.

  • To offer new services and/or products, special offers, or updates.

  • Where applicable, manage personnel selection processes for recruitment of employees and/or collaborators.

  • Communications: We may send you emails, messages, and other types of communications in reference to the contracted services and/or products; as well as for technical issues that may affect this website. These communications are considered part of the contracted or requested services and/or products.

  • Where applicable, commercial communications (marketing): We may use your personal data to contact you, both electronically and non-electronically, to conduct surveys, obtain your opinion on the service provided, and, occasionally, to notify you of changes, important developments in services and/or products, offers, and/or promotions of our services and/or products or those of third-party companies related to us. These commercial offers will, in any case, be expressly and separately authorized by the user. This consent may be revoked at any time using the means and forms implemented for this purpose.

We will not process your personal data for any purpose other than those described above, unless required by law or there is any judicial and/or administrative requirement that implies data processing for purposes other than those stated.

RETENTION PERIOD

The personal data provided will be retained and processed while the contractual relationship with the user is maintained, without prejudice to the possibility of exercising your data protection rights. The data may also be kept for the indispensable time necessary to comply with legal obligations applicable to the data controller.

Personal data of individuals interested in receiving commercial information and newsletters will be kept indefinitely as long as the interested party does not request their opposition to the sending of commercial communications or deletion of their data.

LEGITIMACY OF PROCESSING

PROQUINAT processes your personal data according to the following legal bases: Consent of the interested party (1), the execution of a contract or pre-contractual measures (2), and legitimate interest (3).

  1. The consent of the interested party provided for the purposes described above, which will be requested:

    • Before proceeding to process your data,

    • In the client registration/contracting process, or

    • At the time of sending commercial communications from NATURCERA.

The information requests you send us require you to voluntarily provide the necessary data to be able to fulfill the requests. However, you are free to refuse to provide us with such data or, subsequently, to revoke the consent previously granted to process your data. In these cases, the refusal to provide personal data will imply the impossibility of attending to user requests, and the revocation of consent given will not affect processing based on the interested party’s consent carried out before it was revoked.

  1. The processing of data by PROQUINAT is necessary for the execution of a contract to which the interested party is a party or for the application, at their request, of pre-contractual measures. This legal basis will apply if the user acquires products or contracts services through our website.

  2. The legitimate interest of PROQUINAT in retaining and fostering loyalty among its clients and/or users and better addressing their previously stated expectations or interests, for example: improving the products and/or services offered, managing requests, queries or complaints, offering products similar to those contracted, informing about current promotions and discounts, among others. All of the above will be understood without prejudice to PROQUINAT’s compliance with other obligations related to sending commercial communications electronically regulated by Law 34/2002, of July 11, on information society services and electronic commerce.

PROQUINAT understands that, by providing us with your personal data, the interested party guarantees and is responsible for their veracity, timeliness, and accuracy, and expressly accepts and consents to their processing for the purposes described above.

RECIPIENTS OF TRANSFERS OR INTERNATIONAL TRANSFERS.

In general, PROQUINAT will not transfer your personal data to third parties unless we are legally obliged to do so or you have expressly authorized us to do so when using our services and/or products.

PROQUINAT will not carry out international transfers of personal data collected through this website, with the exception of the following cases:

  • That the international data transfer is necessary for the execution of a contract or pre-contractual measures to which the interested party is a party.

  • That the international data transfer is necessary due to the application of current legislation.

  • That the international data transfer takes place with the express consent of the interested party.

  • That the international data transfer takes place because the website is hosted on servers located outside the European Economic Area.

In any case, in situations where international data transfers may occur, PROQUINAT will verify that the data importing country guarantees an adequate level of protection in application of current regulations.

RIGHTS OF INTERESTED PARTIES.

Data protection regulations allow you to exercise your rights of access, rectification, opposition, erasure (“right to be forgotten”), restriction of processing, data portability, and not to be subject to individualized decisions before the data controller. Below, we explain what these rights consist of:

  • Right of access: Allows the interested party to know and obtain information about their personal data subject to processing.

  • Right to rectification: Allows correcting errors, modifying data that are inaccurate or incomplete, and guaranteeing the accuracy of your personal data.

  • Right to erasure: Allows requesting the deletion of your personal data when they are no longer necessary for the execution or provision of the service.

  • Right to object: Allows the interested party to prevent the processing of their personal data or its cessation, except for legitimate reasons or for the exercise or defense of possible claims, in which case we will keep them blocked for the corresponding period.

  • Right to object to the sending of advertising: Interested parties may object to the sending of commercial communications. In that case, you may revoke your consent to receive these notifications at any time.

  • Restriction of processing: In certain circumstances, interested parties may request the restriction of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

  • Data portability: Interested parties may request to receive the data concerning them that they have provided to us or that – whenever technically possible – we send them to another data controller of their choice, in a structured, commonly used, and machine-readable format.

  • Right not to be subject to automated individual decisions (including profiling): Interested parties have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning them or significantly affects them.

  • Possibility of withdrawing consent: The interested party has the right to withdraw the consent given at any time when this constitutes the legal basis for the processing of personal data, without affecting the lawfulness of the processing based on the consent given at the time of providing us with their data.

If you wish to exercise any of the rights set forth, please contact us using the contact details provided in “Identification of the data controller of personal data,” including the following information: Name and surname, DNI number, postal and/or electronic contact address, indicating the type of right and specifying its conditions. We may ask for additional information to verify your identity.

Possibility to lodge a complaint with the Supervisory Authority: PROQUINAT also informs you of your right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing carried out does not comply with current regulations.

ADDITIONAL INFORMATION

Minors PROQUINAT recommends the use of this website to individuals over 18 years of age. If minors under 14 years of age access, the consent of the parents, guardians, or legal representatives of the minor will be necessary for the processing of their personal data. The parents, guardians, or legal representatives of the minor will be solely responsible for the content to which the minor may have access when visiting our website.

Social Networks It is possible that NATURCERA has profiles on various social networks. It is also possible that the user may access private areas that may exist on this website through their social media accounts, instead of accessing with a username and password. In these cases, users who provide their personal data with the information available through their social media account and/or user profile are informed that the social network is responsible for the data processing carried out, unless expressly informed of other conditions in a specific processing operation.

Retention of certain data PROQUINAT informs that, in compliance with the provisions of Law 25/2007, of October 18, on the retention of data relating to electronic communications and public communication networks, it must retain and preserve certain traffic data generated during the development of communications with the purpose of transferring them to legitimate authorities, when the legal circumstances provided therein occur.

Registered data Our servers automatically collect information when the user uses the website services. This log data may include the IP address, the identification of the device from which our website is accessed, the operating system used, and the device configuration, among others.

Security measures The user is informed that the website owner (data controller) has implemented the necessary technical and organizational security measures to guarantee the security of their personal data and prevent its alteration, loss, and unauthorized processing and/or access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed, whether they come from human action or from the physical or natural environment. Likewise, additional measures have been established to reinforce the confidentiality and integrity of the personal information held by PROQUINAT, continuously monitoring, controlling, and evaluating processes to ensure respect for data privacy.

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